Who's Responsible for Your Data?

The responsibility for your data depends on how you use UpLink Files.

  • If you have an individual account: UpLink Files acts as the "Data Controller." We are responsible for how your personal data is handled.
  • If you're part of a business or team account: The organization that provides your account is the "Data Controller." We act as the "Data Processor," meaning we handle data on their behalf and follow their specific directions.

Regardless of your account type, we may process some data independently to meet legal requirements, secure our platform, or prevent fraud.

Contact our Data Protection Officer (DPO) at support@uplinkfiles.com for questions or requests.

What Information We Collect and Why

We only collect data that is necessary to run our service, fix issues, maintain security, and handle your requests. Here is a simple breakdown:

1. Information You Provide Directly

This is the data you actively give us when you use our services.

Information Collected Why We Need It
Account Information (Name, Email, Payment Details) To create and manage your account, process subscription payments, and send important service updates to you.
Your Content (Files, Photos, Messages, etc.) This is the core of our service. We need to store and process this content to move your files as requested.
Your Contacts (Email addresses for file recipients) To deliver your files to the correct people and notify them of the transfer.
Communications with Us (Support tickets, survey responses) To help you solve problems, gather feedback, and improve our services.

2. Information We Collect Automatically

This is technical data we gather as you use the platform to keep the service running:

  • Device and Technical Details: Your device type, operating system, IP address, and system language. We also assign you a unique user ID. This helps us make the service work on properly your device, ensure security, prevent fraud, and determine your approximate location (like your country, state and city) to provide a localized experience.
  • Usage Data: Information about how you use UpLink Files, like which features you use most and what actions you take. This helps us understand what is working and what is not, so we can make our service better and develop new features that you will find useful.
  • Cookie Information: We use cookies to make our site work, keep you logged in, and remember your settings. You can find more details in the "How We Use Cookies" section below.

3. Information from Other Sources

Occasionally, we receive information from third parties.

  • Payment Processors: When you make a purchase, our payment partners provide us with confirmation of the transaction. We do not store your full credit card numbers on our own servers.

When and Why We Share Your Information

First, let's be clear: we do not sell your personal data. We only share it in specific situations where it is necessary to provide our service.

  • With Service Providers: We work with trusted companies that provide the technical setup for our service, such as cloud hosting, payment processing, and security. They are only allowed to use your information to perform related tasks for us and cannot use it for anything else.
  • When You Collaborate with Others: If you share files or interact with other users, we will share the necessary information (like your name or email) to facilitate that interaction.
  • For Legal and Safety Reasons: We may share your information with law enforcement or other third parties if we believe it is necessary to:
    1. Comply with a law, regulation, or valid legal request.
    2. Protect the safety, rights, or property of UpLink Files, our users, or the public.
    3. Detect, prevent, or address fraud, security issues, or illegal activity.
    4. Enforce our Terms of Service.
  • With Our Internal Teams: We share information between our teams for administrative work, security, and ongoing service improvement and development.
  • In a Business Transaction: If UpLink Files is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal. We will notify you of any such change.

Legal Grounds for Processing (EEA and UK)

For users in the European Economic Area (EEA) or UK, we rely on the following legal bases:

  • Performance of a contract (to deliver our services)
  • Legal obligations (to comply with law)
  • Legitimate interests (to improve, secure, and develop our platform)
  • Consent (for cookies, marketing, or optional features)

International Data Transfers

We operate globally, which means your data may be transferred to and stored in countries outside your own, including the United States, where the data protection laws may be different. We ensure all such transfers comply with GDPR requirements using Standard Contractual Clauses or equivalent safeguards.

How We Use Cookies

Cookies are small text files stored on your device that help our service work. They help us remember your preferences (like your language) and keep you logged in. We also use them for:

  • Functionality: Keeping you logged in and making sure the service works as expected.
  • Analytics: Understanding how people move through the site so we can fix bugs.
  • Security: Blocking bots and malicious login attempts.
  • Internal Measurement: To measure the performance of our in-house promotional content and communications.

You have full control over cookies and can block or delete them through your browser settings, though some parts of the site may stop working if you do.

Keeping Your Information Safe

Protecting your data is a top priority. We use a combination of technical, administrative, and physical safeguards to secure your information.

  • Encryption: We use standard encryption for data while it is moving and while it is stored.
  • Access Control: Only those employees who need your personal information to do their job are allowed to access it.
  • Monitoring: We check our systems regularly for security gaps to keep your information safe.

Data Retention: How Long We Keep Your Data

We keep your information only as long as we need it to provide our service to you or to follow the law.

  • Account Information: We keep your account information for as long as your account is active.
  • User Content (Absolute Data Control): Your privacy is our priority, which is why your files are automatically purged from our servers the moment they expire. If you choose to delete a file manually, that action is final and the data is removed immediately. To ensure your information leaves no digital footprint, we do not keep hidden backups or archives of your shared content once it has been deleted.
  • Safety-Related Data: If an account is flagged for illegal activity or violation of our terms, we may keep limited data for a time to prevent that user from returning and to ensure the safety and security of our platform.

Your Rights and How to Use Them

You are in control of your personal information. You have the right to:

Your Right What It Means
Access Get a copy of the personal information we have about you.
Correct Ask us to update any information that is incorrect.
Delete Request us to delete your personal information (subject to legal obligations).
Object or Restrict Object to or ask us to restrict how we use your information in certain circumstances.
Withdraw Consent If we've asked for your consent, you can withdraw it at any time.

To use any of these rights, please email us at support@uplinkfiles.com. We may need to verify your identity before we can process your request.

A Note on Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect information from anyone under 16.

Additional Rights for U.S. Residents

If you live in California, you have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of data sharing. We do not sell personal data as defined by California law.

Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available at https://uplinkfiles.com/explore/privacy-policy with the updated effective date.

Contact Us

For privacy-related questions or complaints, contact us at support@uplinkfiles.com or by mail at:
UpLink Files Privacy Office 8400 W. 110th Street, Suite #630, Overland Park, KS 66210